Wholesale Info:

What are our ordering policies?

We require a minimum opening order of $150. All re-orders are a $100 minimum. If you are requesting terms on opening orders, we require a minimum of $500 to process your credit application. We gladly accept all major credit cards for your convenience. No COD's please.

What is our backorder policy?

We will ship all backorders when available, unless expressly noted on your order. Please inform us otherwise by noting a cancel date on your order.

Do we drop ship?

We will gladly drop ship any item for your customers. There is an $8.50 charge per order, regardless of amount for this service. We will also need a telephone number for the recipient to process shipment. Please note we cannot be responsible for incorrect shipping information received.


How long will it take for me to receive my order?

GSI will usually ship within 24-48 hrs. upon receipt of your order if in stock. Note that certain times of the year are busier and occasional delays may result. Our peak season is February, March and April.

Is special care needed for our products?

GSI always strives to create the finest products available. We pride ourselves as innovators and sculpt only our own designs. Our products are handcrafted from the finest materials and are suitable to withstand normal outdoor temperture extremes. We use UV rated paints and finishes applied individually by craftsmen and no two items are exactly alike. However, as with most painted products, certain periodic maintenance is recommended to preserve the original appearance. We suggest the occasional use of a clear coat polyurethane spray to help seal the product's finish from the outdoor elements. Even so, it is natural to expect some fading to occur over a period of time, particularly if exposed to strong direct sunlight.

What is your return policy?


GSI warrants all our products from factory defects or innate damage. We ship via UPS or truckline. If received via UPS, we ask that you immediately inspect your shipment for damage or defect and report any problems to our customer service department within 10 business days. If the product is damaged, we will then file the damage claim with UPS. They request a period of 5 business days from the report for the right to inspect, so please hold on to your original packaging until then. You will be free to dispose of the damaged product after that period of time. We will either send you a replacement or issue you an internal credit thereafter. For truckline shipments, please count all boxes as noted on the bill of lading before accepting delivery. Any visible damage should be noted and marked on the bill of lading as well. This is critical as we cannot file claims on missing or damaged items on your behalf once signed for on the bill of lading. We will issue replacements or credit upon notice. All returned merchandise, otherwise, must be returned in the original packaging for credit. We reserve the right to charge a 10% restocking fee before credits are issued.


On-Line Retail Sales:


What are our ordering, shipping and return policies?

All freight is pre-paid by GSI Homestyles. Sorry, we cannot ship to any PO Box. All claims for damages and defectives must be returned in the original packaging for replacement or credit. Please notify us at customerservice@home-styles.net within 5 business days upon delivery of any problem or issue. We will E-Mail or call you back with the replacement ship date and whether or not a call tag will be issued for the damaged/defective item's return . We will post a credit back to your Paypal account, if desired , upon return receipt to our warehouse of the damaged or defective product. Orders are usually processed and shipped within 24-48 hrs. depending on season. You will be notified via E-Mail of any backorder. These will be kept on file and shipped upon arrival indefinitely unless you notify us of a specific cancel date. However, you will not be billed until your order ships.

Important Note: The products and item numbers listed on the on-line store are a complement to our wholesale division. We import in master packs that frequently contain inner packs of product in various assorted colors and styles. The prices listed for the on-line store are priced individually, not by the case pack. The master pack items are marked with the same item number, but can be uniquely different in style and color. For instance, below is a picture of our item number "Adult Duck 1B". This is imported and sold wholesale as a 3 piece assortment and all three items are classified as the same SKU, but all three are obviously different in color and style. If you see an "a" code after the 5 digit item number when ordering, you can be assured of receiving exactly what you see in the product photo. For all other item numbers, look closely at the product photos. If you see only one item per photo posted, that is the style and color you will receive. If you see more than one item in the photo that means that the product is shipped to us in a pre-packed assortment of colors or styles. We cannot guarantee that you will be able to receive exactly the style or color you prefer in the photo, but we will do our best to accommodate your requests. This issue is most common with our hand-carved wood products. So, if you see multiple items in the photo and want a specific color or style, refer to the accompanying photo and note in the "Contact Us" section after ordering of your specific style or color request ( 2nd duck from left, green duck head left, etc. for example). We will acknowledge you with a return E-Mail reply if we can ship as requested. If there is no particular style or color requested when ordering, we will randomly pick a style or color from the item number.